Terms of Service

1. Who we are and what these terms cover

These terms apply to basispointbot.com, your BasisPoint account, the free practice bot (Playbot), your own bot and any other software or services BasisPoint provides to you. "BasisPoint", "we" and "us" mean the operator of BasisPoint, reachable at admin@basispointbot.com. A registered company will take over as operator; when it does, we will name it here and tell account holders by email. By creating an account or using the site you agree to these terms. If you don't agree, please don't use the site.

2. What BasisPoint is - and is not

BasisPoint builds and supports a custom analytics and trading bot ("your tool") that you configure, control and run yourself. BasisPoint is a software and services provider. It is not an investment adviser, broker, portfolio manager or managed investing service, and nothing on this site, in our posts or in your tool is investment advice or a recommendation to buy or sell anything.

3. You stay in control

• You choose your own strategy, and you alone are responsible for your investment decisions and their results.
• BasisPoint never manages money on its own initiative, never holds your money or securities, and never asks for your brokerage password. This website never asks for your API keys or account numbers.
• Real-money trading. Your tool starts on practice money. You may connect it to your own brokerage or crypto-exchange account on its Settings > Brokers page by entering an API key there; the key is kept encrypted inside your tool and used only to place your tool's orders. Real-money trading starts only after you sign the agreement shown on that page and set your own limits (money it may use, most per trade, most per day); the tool then places orders by itself within those limits, following the rules you chose. You can pause it or return to practice at any time. You are responsible for your broker account, its keys and permissions (use keys that cannot withdraw money), your broker's terms and fees, and your taxes. Orders can be late, partly filled, filled at a worse price or rejected, and software, data, brokers and connections can fail. Real-money trading is available once BasisPoint's company is registered.
• Your tool runs on paper (simulated) trading unless and until you connect it to your own brokerage account yourself, under your own authority. Whether to do that, and with which broker, is entirely your decision.
• Your tool can explain its reasoning and give a confidence score. These are outputs of software following the rules you set, not advice.

4. Who can use BasisPoint

You must be at least 18 and able to enter into a binding agreement. You use BasisPoint for yourself; one account per person.

5. Your account

• Give accurate details and keep your sign-in details private. You are responsible for activity on your account.
• Tell us straight away at admin@basispointbot.com if you think someone else has used it.
• You can download your data and delete your account at any time under Account & security in your dashboard, or by writing to us. See the Privacy Policy for how we handle your data.

6. Free features: the blueprint and Playbot

• Creating an account and describing the bot you want is free and doesn't commit you to anything.
• Playbot runs on a made-up practice market. Its prices, results and points are not real and say nothing about real markets.

7. Your bot, prices and payment

What you buy. Your bot is a copy of BasisPoint's own bot, set up from the choices you make in the blueprint. You pay a one-time price: the base bot ($649, with every market and currency included, and up to two paper bots on practice money) plus the extras you choose, such as extra signals, backtesting or the Strategy Lab. The price of each extra is shown on the site, and the base bot with every extra switched on comes to $999. The price shown on the site when you agree it is the price you pay; while an early sign-up offer runs, its discount is shown next to it. Statistics pages are part of every bot.

Updates and hosting. Bug fixes and new features reach your bot as soon as we have tested them, free of charge. We can also run your bot for $15 a month, paid monthly from the first month. You can end hosting at any time; it stops at the end of the month you paid for. If you end hosting, we will agree with you how you get your bot and its settings so you can run it yourself.

Agreement before we build. Before we build anything, we agree the scope, the price and any hosting or maintenance with you in writing (an email or quote is enough). Nothing is charged without that agreement. If the written agreement says something different from these terms, the agreement wins for your bot.

If you change your mind. Until we start building, you can cancel at no cost. What happens after we have started building to your specification is set out in the written agreement. Your rights as a consumer under the law that applies to you are not affected.

What your bot shows. Your bot runs on simulated trading unless you connect it to your own brokerage account yourself. Its Statistics pages, its backtests, the Strategy Lab and its paper bots (which only ever use practice money) show simulated or hypothetical results: they show how rules behaved, leave out taxes and some trading frictions, and say nothing about what the rules will do next. Its market data comes from third parties and can be late, missing or wrong. Costs of third-party services you choose to use with your bot, such as a news data subscription or your broker's fees, are yours.

8. Support commitment

Any bugs identified in your tool will be fixed at no additional charge, and every update is free.

• A bug is your tool not working as agreed in its written specification. A change request is new or different behaviour - for example a new rule, market or data source. Change requests are quoted separately.
• The commitment applies for as long as you use your bot. Support is a hybrid of our AI help and a person; we don't promise a personal answer or a time for it, but we keep to the times the law sets.
• It does not cover problems caused by third parties (for example a broker, exchange or data provider changing or stopping its service), by changes you or others make to the tool, or by running it on systems we didn't agree to support - although we will tell you what we find and what a fix would involve.
• This is a service commitment. No software is free of errors, and we don't promise that yours will be.

9. Results, posts and information on the site

Results we show - from our own reference bot, historical tests, the Statistics pages in your bot or Playbot - are simulated (paper trading or made-up markets) unless clearly stated otherwise. They are not client results, and past or simulated results do not predict future results. Market data from third parties can be delayed, incomplete or wrong.

Backtests - including ones you run yourself in your own tool - are hypothetical: they apply rules to past prices with estimated costs, sometimes using a labelled stand-in series from before an investment existed. They show how rules would have behaved in the past, not what they will do, and no backtest is a reason to expect a result.

10. Risk

Trading involves risk, including the loss of all the money you invest. Leveraged and complex products can lose value quickly. BasisPoint makes no promise of returns or performance, and a tool following your rules can lose money. Only trade with money you can afford to lose, and consider independent advice if you are unsure.

11. Acceptable use

Please don't:

• try to break into, overload or disrupt the site, other accounts or our systems;
• copy the site or its content in bulk, or use automated tools to scrape it;
• use BasisPoint for anything unlawful, including market manipulation or fraud;
• pretend to be someone else, or use the site to send spam.

We may suspend or close an account that breaks these rules, and will tell you why unless the law prevents it.

12. Ownership

The site, its design, text, images and software belong to BasisPoint. Your strategy, your rules and the information you give us remain yours; you let us use them only to provide your tool and the service. Who owns or may use the code of a custom tool is set out in that tool's written agreement.

13. Other services

Your broker, data providers and any other third-party services you use with your tool have their own terms and fees, which are between you and them. We are not responsible for their services.

14. Liability

• The site and the free features are provided "as is". To the extent the law allows, we are not liable for trading losses, lost profits, or indirect or consequential loss arising from your use of the site, Playbot or your tool - including decisions you make, trades you place or approve, orders your tool places in your account within the limits you set, and tools you choose to run automatically.
• To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim (or EUR 100 if you paid nothing).
• Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence, or your rights as a consumer under the laws of Bulgaria and the European Union.

15. Ending

You can stop using BasisPoint and delete your account at any time. Ending hosting is covered in section 7; anything else you bought is governed by its written agreement. Sections 9 to 14 and 16 continue to apply after your account ends.

16. Changes and governing law

We may update these terms; the date at the top shows the latest version, and we will email account holders before an important change takes effect. These terms are governed by the law of the Republic of Bulgaria, and disputes go to the competent courts of Bulgaria. If you are a consumer living elsewhere in the European Union, you also keep the protection of the mandatory laws of your country and may bring a claim there.

Contact

Questions about these terms: admin@basispointbot.com